Privacy Policy

The Robin Cancer Trust (Registered Charity 1155940) is committed to protecting your privacy and personal data. This policy explains how we collect, use, store and protect your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal information:

Contact details: Name, email address, postal address, phone number
Donation information: Donation amounts, Gift Aid declarations, payment details (processed securely by our payment provider)
Support requests: Information you provide when requesting support or Thrive Packs
Website usage: Cookies and analytics data (see our Cookie Policy)
Volunteer information: Skills, availability, references

2. How We Use Your Information

We use your personal data to:

Process donations and send receipts and thank you communications
Send you Thrive Packs and support resources you have requested
Keep you updated about our work (if you have opted in)
Manage volunteer applications and activities
Comply with legal and regulatory requirements

3. Legal Basis for Processing

We process your data under the following legal bases:

Consent: When you sign up for newsletters or marketing
Legitimate interests: To process donations, provide support, and inform you about our work
Legal obligation: To comply with charity law and HMRC Gift Aid requirements

4. Data Sharing

We do not sell or rent your data to third parties. We may share your information with:

Payment processors: Stripe and PayPal (to process donations securely)
Email service providers: Mailchimp (to send newsletters and updates)
Database providers: Donorfy (to manage supporter relationships)
Legal authorities: When required by law

5. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this policy:

Donation records: 7 years (HMRC requirement for Gift Aid)
Marketing consent: Until you unsubscribe or after 2 years of inactivity
Support requests: 3 years after last contact

6. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to processing
Withdraw consent for marketing
Data portability

7. Cookies

Our website uses cookies to improve user experience and analyse site performance. See our Cookie Policy for full details.

8. Security

We implement appropriate technical and organisational measures to protect your data, including encryption, secure servers, and restricted access controls.

9. Contact & Complaints

For data protection queries or to exercise your rights, contact us at: info@therobincancertrust.org or The Robin Cancer Trust, PO Box 3655, Swindon, SN3 9BX.

You have the right to complain to the Information Commissioner's Office (ICO): www.ico.org.uk

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated 'Last Updated' date.